Training and Development Manager

Location: Frisco, TX or Lowell, AR

Travel: Travel required; estimated at 30% to Transplace locations

Primary Purpose:

This is an exceptional opportunity for an adult learning professional, who desires to leverage his/her experience to directly impact the bottom-line of an organization through the implementation of training and development programs. The Training and Development Manager (TDM) is responsible for designing and implementing position-specific and career development-related programs to elevate the professional competence and the customer service orientation of the organization. The aspiration is to create training and development programs that are a true source of long-term competitive advantage for the company. This is a role with extreme importance with high visibility at the CEO and executive levels, and reports to the Chief Human Resources Officer.

Essential Functions:

• Determine the types of training needed, identifying the best methods for providing the training and developing training material
• Work with business leaders, managers and internal subject-matter-experts to identify training needs and trends within the business
• Design practical programs which include a blended approach to learning including e-learning, classroom training, 1-2-1 sessions, action learning, etc.
• Create necessary testing and certification for evaluation purposes (e.g. written tests, role plays, group role plays, etc.)
• Develop library of materials, documentation, videos, recorded webcasts, etc. for ongoing reference and learning purposes
• Liaise with other functional/departmental managers to ensure they are fully informed of staff training and development objectives, purposes and achievements
• Maintain awareness and knowledge of contemporary staff training and development theory and methods and provide suitable interpretation to directors, managers and staff within the organization
• Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement
• Prepare training budget for organization

Qualifications: The following is a list of experience, technologies, credentials, skills and other items which are required for this position

• Ability to create and implement various methods of blended learning via e-training, visual aids, instructional guides and classroom learning
• Plan, develop and implement strategy for staff training and development, with special emphasis on driving functional competence/expertise and customer service orientation
• Bachelors degree. Masters or additional education in communication, human resource management or business management and development preferred
• 3+ years of experience in front-line staff development and position-specific training
• 3+ years of experience of designing and delivering a variety of training solutions
• History of demonstrated project management skills
• Strong communicator, both in written and spoken communications
• Organized, and a self-starter
• History of achieving and exceeding goals
• Strong critical thinking, problem identification and solving ability

The following list represents additional items which are not required but which will be considered preferred from the standpoint of selecting the most-qualified candidate for this role:

• Training experience in the service industries, call centers or logistics
• Track record of success in a fast-paced entrepreneurial environment
• Certified Training Professional a plus
• Implemented and/or leveraged an existing Learning Management System

About Transplace

Transplace is a non-asset, North American based third party logistics (3PL) provider offering manufacturers, retailers and consumer packaged goods companies the optimal blend of logistics technology and transportation management services. From complete logistics management outsourcing to intelligent transportation management systems (TMS) and supply chain network planning and design to high-quality brokerage services, Transplace has proven the ability to deliver both rapid return on investment and consistent value to customers. The company is recognized among the elite global 3PLs by a customer base that includes many of the largest shippers in the world. Follow the company on Twitter, Facebook and the Transplace Industry Blog:

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Equal Employment Opportunity Employer

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.