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For your reference, we have included the original job posting below.
Service Cost Examiner - Do you have field experience in the areas of consumer electronics or home ap
Job Number:
43518797
Company Name:
Assurant
Job Location:
Addison, TX US
Job Category:
Accounting & Finance
Service Cost Examiner - Do you have field experience in the areas of consumer electronics or home ap
Title: Service Cost Examiner - Do you have field experience in the areas of consumer electronics or home appliances? Ready to get out of the field and support our consumers over the phone in a great environment? (EG) Location: TX-Addison Other Locations:
Assurant Solutions businesses develop, underwrite, market and administer specialty insurance, extended service contracts and other risk management solutions through collaborative relationships with leading financial institutions, retailers, automobile dealers, funeral homes, manufacturers, wireless carriers and other entities. With operations in 25 locations, including executive offices in Atlanta, Ga., Assurant Solutions serves clients and their customers in 12 countries throughout North America, the Caribbean, Latin America, Europe and Asia.
Assurant Solutions is part of Assurant, a premier provider of specialized insurance products and related services in North America and select worldwide markets. The four key businesses -- Assurant Solutions, Assurant Specialty Property, Assurant Health, and Assurant Employee Benefits -- partner with clients who are leaders in their industries and have built leadership positions in a number of specialty insurance market segments in the U.S. and select worldwide markets.
Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has approximately $26 billion in assets and $8 billion in annual revenue. Assurant has approximately 14,000 employees worldwide and is headquartered in New York's financial .
Service Cost Claims Examiner- Do you have field experience in the areas of consumer electronics or home appliances? Ready to get out of the field and support our consumers over the phone in a great environment?
As our newest voice on the team, you will utilize your technical knowledge to work directly with consumers and service providers in support of our extended warranty business. You will use your knowledge of Home Appliances, Home Electronics, Plumbing, and/or HVAC Systems to validate the accuracy of claims submitted by service repair businesses to ensure we provide cost effective, quality repair and replacement services under extended protection plans. In addition, you will be encouraged to provide suggestions for improving processes and increasing efficiency in the department. In return, you'll have the opportunity to work with a manager known for identifying and developing talent, in a role with tremendous growth potential.
Responsibilities: * Support the claims process for repairs for home appliances, consumer electronics, plumbing, and HVAC and electrical systems * Validate the accuracy of claims submitted by service repair businesses to ensure we provide cost effective, quality repair and replacement services under extended protection plans * Work with repair technicians to validate/document repair information and adjust claims accordingly * Review repair estimates and determine whether it is more cost effective to repair or to replace * Approve repairs or replacements based on terms and conditions of extended warranty agreements * Enforce independent servicer agreements * Provide performance related feedback to Assurant's independent servicer network and communicate with internal teams to ensure that proper action is taken to correct performance Required Skills/Experience: * Previous claims adjudication experience or field service experience in one of the following service industries: Consumer Electronics, Home Appliances, Home Systems * Adept at using multiple Windows applications simultaneously * Proficient with Microsoft Word and Excel * Demonstrated ability to multi-task * Strong verbal and written communication skills * Ability to type 25 wpm * Must be able to work any 40 hour shift between M-F 7:00 am-7:00 pm Desired Skills/Experience: * Associate degree or Technical certification is a plus * Telephone customer service experience is a plus
We offer comprehensive benefits to full time and part time employees including medical, dental, STD, LTD and life insurance, 401k with profit sharing, generous paid time off and much more.
Assurant is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
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