UPS Supply Chain Solutions is seeking a Dispatch Associate I, for its RTC to expeditiously dispatch drivers and agents for pickups, deliveries, and other services with as few defects as possible while demonstrating a proactive approach to quality by checking jobs, flights, agents, etc.
The Dispatch Associate responsibilities include, but are not limited to the following:
• Assist in monitoring and dispatching orders when the primary is overwhelmed.
• Ensure all service orders are routed to correct destination.
• Ability to dispatch order with minimal errors.
• Get on boards and POD information from drivers/agents.
• As the on boards are received, any delays place notes into online systems ASAP and call the call center right away.
• Quickly and pleasantly answer inbound calls.
• Enter orders.
• Update Air bill information, Proof of Deliveries, Expenses, and scheduling.
• Meet dispatch productivity and quality standards.
• Make sure service orders are transferred to proper desks
• Provide back-up for order pulling.
• Handle routine customer problems and questions.
• Escalate problems and questions beyond the ability of the dispatcher to handle to a lead, supervisor or manager.
• Trace lost shipments and communicate service problems to customers.
REQUIREMENTS:
• HS Diploma or equivalent is required.
• Minimum of 1-3 years experience in dispatch / transportation field, and high volume environments.
BASIC QUALIFICATIONS:
• Minimum 2 years dispatch experience preferred.
• Minimum 2 years customer service experience preferred.
• Strong oral and written communication skills.
• Ability to type minimum 25 wpm.
• Computer literate with working knowledge of Windows 95/98.
• Basic geography knowledge
• Attention to detail with demonstrated ability to work in a fast paced environment.
• Schedule flexibility - able to work any shift, including rotating weekend shifts
• Knowledge of RTM/OMS preferred
• Goal driven with demonstrated ability to manage tasks in a fast paced environment under minimal supervision.
UPS is an Equal Opportunity Employer.
