The Sales Person's One-Word Job Description

Posted by in Sales


Everyone is searching for answers on how to sell in a down economy. Many feel that the sales game has changed, but in reality the economic challenge has forced sales people to improve their skills and refine their approach. When I present to sales organizations searching for the Holy Grail to sell in this economy, I start with a very basic question. "What is your job as a sales person?" Usually, that question is met with silence for a moment; and then I'm peppered by a plethora of descriptions. "Sell something to someone!" "Generate revenue!" "Hit quota!" I'm always amazed at the description variance for the same role. Often times, I hear these differences among the members of a single sales team. How can a sales person be successful if they can't clearly define their role? This exercise is followed by another question. "Would it be worth the price of admission if I could provide you with a one-word job description that provides you with a level of focus that you have never had before? You will wake up every morning and say, "I know exactly what my job is!" As you can imagine, this offer is always met with a warm reception. To help paint this picture, I ask the group to picture the two sides of Velcro-the cotton side and the hook side. Imagine each side represents a business entity-buyers and suppliers. Think about it. There is no other part to the sales equation. Thus, the fundamental job of the sales person is to put these two entities together. The one-word job description is to be the matchmaker. Right away, a sales person will say, "But, my company pays me. I have to be focused on generating sales." Fair point, or is it? The company may actually write the check, but from where do the dollars come? It's from the revenue generated from the clients. Thus, while the supplier writes the check, the buyer is funding the transaction. The matchmaker sales person works with these two entities with the goal of bringing them together. To successfully do this, the matchmaker needs to master both sides of the equation. For the supplier side of the equation, the sales person needs to understand:
  • The supplier's offerings
  • The important features and functions of each one
  • The problems each offering solves for a client
  • The attributes of the ideal client for each offering
  • What buyer needs/circumstances affect the scope of the offering
The buyer side of the equation is more complex, but critical for the matchmaker to be successful in formulating these relationships. The key is to recognize that there are a number of "buying players" who affect/influence the sale and a comprehensive understanding is needed of each one. Once you have identified each of the buying players, ask yourself
  • What business challenges keep them up at night?
  • What information can you learn from them to help facilitate the sale?
  • What is their language? (It is most effective if you can use their vernacular when communicating with them.)
  • What is the SYNERGY between the supplier's capabilities and the buyer's challenges?
  • Why should the supplier's offering be a PRIORITY for this buying player right now?
The last two questions are the most important aspects to formulating relationships (a.k.a. generating sales.) Synergy is the process of comparing and contrasting what you know about the problems that the supplier's offerings solve and the specific problems that each buying player faces. If a buying player is heavily influential in the decision-making process, but you cannot identify synergies between their challenges and the supplier's solutions, it will be nearly impossible to engage them. No sale! Priority answers the fundamental question of, "Why now?" One of the common sales excuses for not getting a response from a voicemail or email is that the decision-maker is busy. "You can imagine why they aren't responding. They're busy. They have a full plate." Great news! The government just announced that they are issuing everyone a second plate. Problem solved! Humor aside, the real issue is that if you cannot align the solution with the buying player's most problematic areas, you will find that opportunities languish in the pipeline. Just like the old Roach Motel, "they go in, but they don't come out!" The next time you want to use the "they're busy" excuse, consider this. As you're reading this article, you receive a call from your CEO who wants to meet with you tomorrow at 9:30am to discuss tripling your salary. Will you be at the meeting? I'll bet you will. You never even checked your calendar before committing, did you? Why? The answer is that money is a priority for you. Everything else gets cast aside to have a meeting about tripling your income. The exact same results are achieved if you can identify synergy and priority with your buying players. They will be responsive. They will have meetings and re-organize their day to meet with you if the supplier solution solves a problem that is keeping the decision-making, buying player up at night. While you may be looking for answers on how to sell in a miserable economy, the solution is right under your nose. Find the synergies and priority between the supplier and buyer; and become a true matchmaker sales person.
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  • Bob B.
    Bob B.
    Matchmaker is the perfect description! In my business, I can show the solutions of the problem with many options and various dimensions of the product. It's like a love match.
  • Robert Goo
    Robert Goo
    You hit the nail on the head. ?I agree that matchmaker and problem solver are one in the same. ?You must identify the big issue correctly or you are spinning your wheels. ?My first sales manager told me once " you can make excuses or you can make money, but you can't make both". ?Thanks for sharing it was an awesome refresher course in sales 101
  • jibonosky
    jibonosky
    Great post - As an ex-recruiter, I think of the hiring process more like the coming together of two personalities...It can be a hit and miss affair and can never been seen as an indicator of your true talent or potential!
  • jibonosky
    jibonosky
    Great tips! I've been struggling with some of the issues you posted about and now have some fresh ideas to draw inspiration from.
  • New Homes Utah
    New Homes Utah
    Sales can be a tricky business. You can be a great salesman without knowing your product, but in order to sell it with real conviction you need to believe in the product that you are selling.
  • John
    John
    I found so much interesting stuff in your blog especially it's discussion..As I and many other look to replace income (through a job or a business) it's important to remember our goal is to provide a solution to THEIR problem not ours...
  • Customer service careers
    Customer service careers
    This is my first time i visited here. I found so much interesting stuff in your blog especially it's discussion. From the tons of comments on your articles, I guess I am not the only one having all the enjoyment here! keep up the good work.
  • Job Descriptions
    Job Descriptions
    All the points are very good, the way it has been mentioned is very good.
  • Jim Littlefield
    Jim Littlefield
    Lee, You've made some great points.  The one word job description I came up with before reading the article was problemsolver.  But it's really two words!  So I'll defer to matchmaker which I agree is an excellent one word job description for sales positions.As I and many other look to replace income (through a job or a business) it's important to remember our goal is to provide a solution to THEIR problem not ours.

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